Résumé of David Forgianni

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STRENGTHS

Great experience working with high-growth organizations in industries including consulting, education, finance, insurance, IoT, medical, and retail/service with a focus on objective-oriented product and project design and management, and quality assurance. Team-oriented with strong interpersonal skills. Results-oriented and able to deliver independently based on broad business objectives.


TECHNICAL SKILLS

Application Development

.Net technologies (ASP.Net, VB.Net), Agile development methodologies, Amazon AWS/EC2, Android SDK, ASP, C/C++, C#, Citrix, collaborative evolutionary design, continuous integration, cloud computing, Content Management System (custom, DotNetNuke, Drupal, Joomla) and Customer Relationship Management (custom, Salesforce API) systems design and analysis, Coldfusion, CVS, Dreamweaver, (D,X)HTML, Google Web Toolkit, Groovy/Grails, Eclipse, Flash, Github, Hibernate/nHibernate, IBM Websphere, Java, Javascript, JVM, jQuery, JSON, Model-View-Controller frameworks, MS Office (all), n-tiered fast-paced SDLC build/release environments, n-tier architectures, Perforce, Perl, PHP, Python, RDF/OWL (research capacity), RPC, SaaS, Salesforce.com API, Semantic MediaWiki+, Service-Oriented Architectures, Subversion, SSH, Trac, Unified Modeling Language (UML) use case design, diagramming and documentation, User Manual and Help System creation, VMWare, Visio (process flow and product prototyping), Visual Basic, Visual Studio, Web Services (RESTful, SOAP), Xcode, XML

Database

Filemaker Pro, IBM DB2, MongoDB, MS Access, MS SQLSVR, MySQL, Oracle, SPARQL

Development Methodologies

Extensive experience with Agile/Scrum, UML, and waterfall methods; research capacity and limited experience with CMMI, RUP, Six Sigma, XP

Mainframe, O/S and Server

Limited experience: Apache, HP UX, IBM AIX, IBM AS/400, IBM CICS

Extensive experience: IIS, Linux, Mac OS, MS SharePoint, Win9x/2K/NT/XP/Server/Vista/Win7/Win8/Win10, Virtualization

Product Management

Analytics (Google, SAS, Unica, custom), Basecamp, competitive landscape analysis, community development, CMS and CRM systems analysis and design, Ingeniux, MS Project (product lifecycle from new product inception through post-production, charting, departmental scheduling), project management, Rational Requisite Pro, Responsys, Semantic MediaWiki+, Sharepoint, Visio (process flow and product prototyping), product specification creation and updating, maintenance and template design, usability testing, use case design, user-centric design principles

Quality Assurance

API testing, change/configuration and issue tracking/workflow management and systems designs (Bugzilla, custom tools, Devtrack, Mantis, Rational ClearQuest, Seapine TestTrack Pro, Sprint.ly, Squishlist, Trac), Fiddler2, functional/integration/performance (load/throughput)/regression testing, JMeter, mobile device testing (Android SDK, BrowserStack, HockeyApp, MobiOne, TestFlight, xcode), Radmin remote control software, research and use of automated testing tools (including, but not limited to: Borland Silk Suite, Fitnesse, IBM Rational Suite, Mercury, NUnit, Remedy ARS, Selenium WebDriver, SoapUI, Watchfire, Watin/Watir, WebLOAD, Xenu, ZD WebBench), test case/plan/script creation and maintenance, qmail/ezmlm and remote Beta test group management, Semantic MediaWiki+, setup and maintenance of Home Automation/PC/Mac/Web-based test labs, SQA project management, Virtualization (Linux/Windows, AWS/EC2)


EXPERIENCE

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Independent IT Consultant - Boston, MA - Minneapolis, MN

September 2009 - Present

  • Created and maintain theARTworksLLC.com, ascws.org, CreativeStone.us, CyrFarrellBoxing.com, kjnlaw.com, DerekBarnesBuilders.com, JasonKellyBoxing.com, vikingtranspo.com. Optimize natural search rankings, create accompanying social media business pages and web presences. (Portfolio sites without links are available for review on-demand.)
  • Volunteer services including:
    • Proposal and grant writing for the Cyr-Farrell Boxing Gym gym which resulted in the successful creation and implementation of a Youth Boxing Program partnership with the Massachusetts Department of Youth Services (DYS).
      • Created a member management system for the gym that utilized Semantic Mediawiki RDF data components combined with programmable USB barcode scanning of customizable membership cards (total equipment cost of $50.00). After presenting this to a larger group at the Cambridge Semantic Web Meetup Group, was invited to present this system to a small team of the W3C RDF working group which included Sir Tim Berners-Lee.
    • Grant writing, website design, creation, and maintenance, Operation Manager for the All Somalis Community of Worldwide Service (project page)
    • Volunteer with the Minneapolis Homeless Community Center (http://thedropin.org) (project page)
    • Computer build, recycling and troubleshooting with Free Geek Twin Cities

Senior Quality Assurance Analyst - The Lacek Group - a specialty agency of Ogilvy & Mather - Minneapolis, MN

October 2014 - June 2015

  • Working for both of our largest clients, United Airlines MileagePlus and Enterprise Holdings, immediately assumed lead role and responsibility for testing of our clients most complex marketing programs
  • Devised methods to ensure the quality of the highly integrated and interactive Enterprise Plus Your Points gamified loyalty marketing program.
  • Responsible for testing of our clients most complex, micro-segmented responsive mass communications in 22 languages
  • Participated in interviewing, training, and mentoring of new employees

Lead Quality Assurance, Consultant - WR Berkley via SDK Technical - Minneapolis, MN

January - July 2014

Hired in a lead QA consulting role on a large-scale enterprise-wide technology re-platforming of their current AS400/DB2 policy management systems to a Java/.NET/SQL data warehousing solution with the following objectives:

  1. Assess current situation, processes, and documentation; recommend tools and methods
  2. Identify areas of opportunity for automation; recommend tools and methods
  3. Create test plans, test cases and requirements traceability matrices
  • Worked with a large team of business users to convert all issue tracking from spreadsheets to Squishlist issue tracking system
  • Defined, documented and implemented customized fields and workflow within Squishlist
  • Recommended purchase of TestPlant's eggPlant Functional and eggPlant Manager software for their automation needs
  • Worked with business users to define and document automated regression test cases
  • Developed the framework and architecture of their regression test suite; wrote the initial 100+ scripts
  • Taught business users to use modern QA tools to assist in their reporting (SnagIt for video/screen capture and annotation, Notepad++ for comparing (diff) sets of data, MS SQL Management Studio for retrieving information from db)
  • Participated in daily scrums for multiple internal and external (StoneRiver) teams


Senior Quality Assurance Engineer - SmartThings - Physical Graph Corporation - Minneapolis, MN

June - September 2013

  • Using xcode, eclipse (Android Studio), and various devices, debugged and tested iPhone and Android home automation applications written in cocoa and java
  • Using various tools tested our cloud (groovy et al) data management system, parsing and tailing log files to identify and capture end-to-end systemic issues
  • Tested firmware (C, C++, Python) of our home automation sensors and hub (Zigbee, Z-Wave)
  • Reported bugs, feature requests, enhancement suggestions, and ux issues using sprint.ly agile item tracking system
  • Helped initiate and manage public and internal beta test groups for pre- and post-release user acceptance testing of our Android Play Store and Apple App Store mobile applications
  • Used testflight and hockeyapp to distribute mobile applications and catch in the wild crash reports
  • Tested mobile-friendly store shop.smartthings.com and the api which connected our cloud data systems (graph.api.smartthings.com) to the store system (heroku), and subsequently to our customer (zendesk) and manufacturing records within salesforce.com
  • Participated in daily scrums for both the mobile applications and data management teams


Quality Assurance Analyst - The Lacek Group - a specialty agency of Ogilvy & Mather - Minneapolis, MN

September 2011 - June 2013

  • Analyzed business requirements and created test plans and automated Selenium scripts for massively multi-channel, multi-language email campaigns and websites for the world's biggest loyalty program, United Airlines MileagePlus
  • Evangelized quality-focused thinking, use of issue-tracking system and other technology tools to make the project creation and delivery process more efficient
  • Developed customized methods of issue-tracking use based on our project team and current processes
  • Trained, mentored and managed other QA team members on United client team


Lead Analyst - Boston Technologies - Boston, MA

February - September 2009

  • Directly interfaced with international clients, brokerages, and banks to resolve issues and build relationships, documenting and relaying systemic issues to the development team using issue tracking systems (Bugzilla, Trac, Semantic MediaWiki+)
  • Monitored risk and order execution of custom-built inter-exchange currency trading systems during periods of heaviest volume
  • Recommended and initiated the use of, installed, configured, and setup the initial ontology and data structures of a Semantic MediaWiki+ implementation
  • Documented internal processes using Semantic MediaWiki+
  • Contributed to critical pre-release testing of parallel trading order execution system


Project Manager - Voloware Database and Software Strategies and Solutions - Arlington, MA

January - April 2009

  • Delivered an ETL SalesForce.com integration application that provided a springboard for a medical device company sales team to gain immediate, relevant leads from government published grant data
  • Transformed broad, high-level software product requirements into detailed design documents enabling our distributed development team to gain immediate traction and rapidly produce a working prototype; and subsequently a finished product, on-time and on-budget
  • Implemented internal process changes and advised owner of usage of Semantic MediaWiki+, created the initial data structure for the internal wiki


Lead Quality Assurance Engineer - Monitor Group - Cambridge, MA

May - December 2008

  • Working with large- to mega-cap B2B industry leaders, participated directly in all aspects of Agile development and business processes within a small Software as a Service platform start-up business unit with a focus on integrated pricing and marketing strategy and value management software solutions and consulting
  • Worked directly with renowned authors Tom Nagle and John Hogan of the highly acclaimed book "The Strategy and Tactics of Pricing" to implement pricing and marketing strategies into an SaaS model for the Leveragepoint business unit
  • Using Semantic MediaWiki+, documented Agile development processes using UML, wire-framing and UI designs, Quality Assurance related processes, test plans, approaches, and issue tracking
  • Partially-initiated and subsequently requested to participate in re-organizations of both business and development documentation via Semantic MediaWiki+
  • Participated in team creation of UML and other documentation and diagrams for web-based client solutions in development from initial collaborative model-based product inception and sketching through to delivery
  • Responsible for management and updating of documents, databases, test environments, build and releases and accompanying documentation, team meetings, responsible for process and design documentation management
  • Invited to participate in company learning and development programs, participated in pro bono consulting work


Product Manager and Independent Business Consultant - ICLUBcentral - Cambridge, MA

December 2006 - April 2008

  • Responsible for oversight of all current and new web and desktop-based investment club accounting and stock analysis products through lifecycle
  • Created all requirements and PM documentation for current and future products incorporating market research, customer feedback and internal input
  • Served as project manager for new product development, testing and release
  • Responsible for the strategic planning and implementation of web (subscription-based SaaS) and Windows-based investment club accounting and stock analysis product development
  • Managed relationships with State Department of Revenue contacts for computerized substitute tax form approval for 13 states, including research and addition of 4 new state tax software products resulting in revenue increase of approx. 15% in the initial year; documented the entire process
  • Managed vendor relationship, as well as data integrity issues, for our US equity financials database provided by Hemscott Americas identifying vendor system capability issues resulting in complimentary access to additional data
  • Incorporating feedback from customers during User Acceptance Testing (UAT) as well as internal and external consultant resources, redesigned, produced specifications for, and managed the implementation of new functionality for StockCentral.com resulting in initial launch paid subscriber base increase of 2500% in one year
  • Participated effectively, efficiently and often in customer-facing online bulletin boards and conferences


Software Quality Assurance Project Leader - Assurant Health via Aquent - Milwaukee, WI

January - April 2006

  • Setup initial QA processes and methods for a large-scale (20M+) project involving internal form processing and printing systems upgrade integration for Assurant Health, a premier provider of targeted specialized insurance products and related services in North America and selected other markets
  • Acknowledged early in project by Assurant management as QA Lead of twelve-person QA team, increasing scope of role and responsibilities
  • Proactively assumed lead role as a cross-functional point liaison between test group, development and management for tracking and resolution of mission-critical issues
  • Created, recommended and implemented advanced issue tracking/management methodologies for use within existing system (Rational ClearQuest)


Software Quality Assurance Contractor - Fullhouse Media via Adecco Technical - Milwaukee, WI

August - October 2005

  • Executed and maintained test plans, cases and scripts for client/server, web and tablet PC-based applications developed using a multitude of technologies for Fullhouse Interactive
  • Responsible for data validation, functional and regression testing of large-scale, highly distributed custom applications (clients included ESPN, Gillette Fusion, Insinkerator, Miller Brands, Visa)


Quality Assurance Manager and Engineer - ICLUBcentral - Cambridge, MA

January 2004 - April 2005

  • Responsible for the management of all QA and release processes for twelve software products and services in four medium- to large-scale vertical markets
  • Initiated, implemented and maintained Quality Assurance test lab
  • Performed complex, detailed manual testing of accounting, automated tax form preparation, and stock analysis desktop PC and web-based software products and services for the non-profit investment education organization BetterInvesting
  • Owned, managed and moderated intensive public Beta test mailing lists
  • Participated heavily in other business functions including content management system maintenance, direct client and customer support, fulfillment, marketing, shared file system directory architecture and sales


Traveling/Sabbatical

April 2002 - August 2003


Quality Control Analyst, Technical Lead - Premier Retail Networks - San Francisco, CA

January - March 2002

  • Initiated implementation and participated in design of BMC database systems
  • Tested Wal-Mart interactive product preview software and hardware
  • Performed installation testing of ActivePerl programs on variously configured PowerEdge 2600 servers


Quality Assurance Engineer - Grapevine Software Corporation (defunct) - Menlo Park, CA

April - July 2000

  • Projects completed: Sun Microsystems 12 CD iPlanet software library, JD Power corporate site, DPR Inc. site redesign and load testing
  • Initiated DPR Inc. remote server performance/load testing


Quality Assurance Analyst, Product Lead - Embark.com - San Francisco, CA

December 1998 - October 1999

  • Developed testing methodologies for extensive database-driven, object-oriented web-based products and services for the higher education industry
  • Participated directly, in a lead capacity, in product design reviews and testing from idea inception through production/delivery
  • Directly involved in the interviewing, selection, and mentoring of new Quality Assurance employees (company grew from 50 to 200+ employees, QA dept. from 3 to 12)
  • Researched automated web-based testing tool suites, participated in vendor training of Mercury and Segue products, purchase and use of Segue Silk Suite
  • CIO Magazine Top 50 internet sites 1999, Upside Magazine top 100 sites 1999

EDUCATION

Madison Area Technical College, Madison, WI

  • Part-time, University of Wisconsin transferable coursework


CONTACT


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